Passionate – Dedicated – Professional
Keep Your E-Commerce Platform Running at Peak Performance
Your e-commerce platform is the engine of your business, and like any engine, it needs regular care to run smoothly. At DTN, we offer comprehensive support and optimisation services designed to keep your systems efficient, secure, and primed for growth. Whether you’re troubleshooting issues, enhancing performance, or scaling your operations, our team ensures your platform is always one step ahead.
Why Support & Optimisation Matter for E-Commerce
An optimised platform isn’t just faster—it’s smarter, more reliable, and better equipped to meet your customers’ expectations. Without ongoing support and enhancements, even the best platforms can fall victim to slow loading times, downtime, and outdated functionality.
Common challenges we solve:
- “My website slows down during high traffic periods.”
- “We’re struggling with bugs and technical issues that frustrate our customers.”
- “I’m not sure if my platform is secure or scalable for future growth.”
At DTN, we turn these challenges into opportunities, keeping your platform performing at its best while safeguarding your business against disruptions.
Our E-Commerce Support & Optimisation Services
1. Proactive Monitoring & Maintenance
Downtime and performance issues can cost you sales and damage your reputation. We monitor your platform 24/7 to identify and resolve issues before they impact your customers.
- Real-Time Performance Tracking: Identify bottlenecks and optimise speed.
- Uptime Assurance: Minimise downtime with proactive issue resolution.
- Regular Maintenance: Keep your platform updated with the latest patches and improvements.
2. Speed & Performance Optimisation
In e-commerce, every second counts. Slow websites drive customers away, but our optimisation services ensure your platform loads quickly and efficiently.
- Page Speed Improvements: Faster load times for better user experiences.
- Database Optimisation: Streamlined backend processes to handle high traffic volumes.
- Content Delivery Network (CDN) Integration: Deliver your website faster to customers across the globe.
3. Security Enhancements
A secure platform protects not just your business but also your customers’ trust. We implement robust security measures to safeguard your data and ensure compliance with industry standards.
- Advanced Encryption: Protect sensitive customer information.
- Vulnerability Testing: Regular assessments to identify and fix potential security risks.
- PCI Compliance: Ensure secure transactions that meet industry regulations.
4. Scalability Solutions for Growing Businesses
As your business grows, your platform needs to keep up. We ensure your e-commerce solution is built to scale effortlessly.
- Infrastructure Optimisation: Prepare for traffic spikes with scalable hosting solutions.
- Custom Feature Enhancements: Add functionality without compromising performance.
- Global Readiness: Expand to international markets with localisation support.
Unlock the Full Potential of Your E-commerce Platform
Why Choose DTN for Support & Optimisation?
Comprehensive Services
From monitoring to performance tuning, we handle every aspect of your platform’s upkeep.
Tailored Solutions
Your business is unique, and so are our strategies. We adapt to your needs and goals.
Proactive Approach
We fix problems before they start, minimising downtime and ensuring smooth operations.
Decades of Experience
With over 20 years in e-commerce, we’ve supported businesses of all sizes across industries.
Elevating E-commerce Performance
Delivering tailored support and optimization solutions that enhance efficiency and drive growth
Support Solutions Designed for you
our Support Packages
Explore Our Support Packages Where We Offered Ready-made E-commerce Support and Optimization Service
Silver Plan
- 16 Included Support hours
- Available from 9:00 – 18:00 GMT+7
- Fast response time for show stopper Issues
- Daily Backup
- Hosting server security update, monitoring and maintenance
- Optimize MySQL, caching server, web server
- E-commerce Security update
- Proactive E-commerce site availability monitoring
- Proactive Server monitoring
- Monthly site performance and insights report
- Helpdesk, email and live chat support
- Low Cost per extra hour
Gold Plan
- 24 Included Support hours
- Available from 9:00 – 22:00 GMT+7
- Faster response time for show stopper Issues
- Daily Backup
- Hosting server security update, monitoring & maintenance
- Optimize MySQL, caching server, web server
- E-commerce Security update
- Proactive E-commerce site availability monitoring
- Proactive Server monitoring
- Monthly site performance and insights report
- Helpdesk, email and live chat support
- Lower Cost per extra hour
Platinum Plan
- 52 Included Support hours
- Available from 9:00 – 22:00 GMT
- Fastest response time for show stopper Issues
- Daily Backup
- Hosting server security update, monitoring and maintenance
- Multiple servers setup support
- Magnto Enterprise/Shopify Plus support
- Optimize MySQL, caching server, web server
- E-commerce Security update
- Proactive E-commerce site availability monitoring
- Proactive Server monitoring
- Monthly site performance and insights report
- Helpdesk, email and live chat support
- Phone & Skype support
- Lowest Cost per extra hour
Trusted by Hundreds of Customers
what people are saying
Hear from our clients how our expert guidance and tailored solutions have helped them achieve measurable success and long-term growth.
It’s my pleasure because VAX and TTI would not have achieved what we’ve achieved without DTN helping us get there so DTN needs to be told how well they do and how well they are respected in all of TTI.
Nigel Aitchison – TTI Director EMEA Digital Services
John Greenfield
CIO, Senior Consultant and Entrepreneur, Familyaction.com.au
Frequently Asked Questions
We’ve compiled a list of answers to common questions.
Let’s Keep Your E-Commerce Platform at Its Best
Send Us Your Query or Request a Callback
Your platform is too important to leave to chance. With DTN’s support and optimisation services, you’ll gain peace of mind knowing your business is running efficiently, securely, and ready for growth.
Don’t wait for issues to arise—partner with DTN today and keep your platform running like a well-oiled machine.
Available Hours: Monday to Friday, 9:00 AM – 5:00 PM
+84 24 66805675
