Table of Contents

1. Data Controller

The data controller responsible for processing your personal information is:

DTN E-COMMERCE SOFTWARE COMPANY LIMITED

B12B-02, Vinhomes Gardenia, Ham Nghi, My Dinh, Nam Tu Liem, Hanoi, Vietnam

2. Contact Information

For any questions about this privacy policy or data privacy concerns, please reach out to us via:

📧 Email: [email protected]
📞 Phone: +84 24 6680 5675

3. Description of Data Processing

3.1 Personnel Administration

We process personal data to:

  • Facilitate employment and manage payroll.
  • Comply with local labour laws and ensure employee benefits.
  • Maintain internal performance records for growth and development.

Categories of Data Processed:

  • Contact information (e.g., name, email, phone).
  • Employment data (e.g., contracts, job title).

3.2 Customer Relationship

We process customer data to:

  • Provide seamless e-commerce services and technical support.
  • Handle transactions and improve customer experiences.

Categories of Data Processed:

  • Identifiable data (e.g., name, email).
  • Transaction history and preferences.

Storage Duration:

Data is stored as long as required for the purposes mentioned or in compliance with legal obligations.

4. Your Rights

As a user, you have the right to:

  • Access: Request access to your data.
  • Correction: Correct inaccuracies in your personal information.
  • Deletion: Request your data to be deleted (subject to legal obligations).
  • Withdrawal of Consent: Revoke consent for specific processing activities.

💡 How to Exercise Your Rights?
Contact us at [email protected] with your request.

5. General Data Protection Regulation (GDPR)

5.1 What is GDPR?

The GDPR governs how organisations process personal data and ensures user rights.

5.2 Data Protection Principles:

  • Lawfulness, fairness, and transparency.
  • Data minimisation: Only collecting necessary information.
  • Accountability: Ensuring compliance at every level.

5.3 Data Subject Rights:

Under GDPR, you have the right to:

  • Portability of your data.
  • Restrict processing activities.
  • Lodge a complaint with your local data protection authority.

6. California Residents (CalOPPA)

In compliance with CalOPPA, California residents can request:

  • Access to specific personal data collected.
  • Details about how we use their data.
  • Deletion of their personal information.

💡 Learn more about your rights under CalOPPA at California Consumer Privacy Act (CCPA).

7. Children’s Privacy

We do not knowingly collect personal data from individuals under 13 years old. If you believe we have collected such data, contact us at [email protected], and we will promptly address the issue.

Frequently Asked Questions

We collect personal data to provide tailored e-commerce services, manage employment processes, and comply with legal obligations. This data ensures that we can deliver exceptional customer experiences and maintain seamless operations.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Employee data is stored throughout their tenure and as required for legal compliance.
  • Customer data is retained to maintain ongoing relationships and improve services.

Yes, but only when necessary. We may share your data with:

  • Service providers assisting with operations (e.g., payment processors).
  • Regulatory authorities when required by law.

We ensure that third parties comply with strict confidentiality and data protection standards.

You can submit a data access request by contacting us at [email protected]. We aim to respond within 30 days.

Absolutely. We use advanced security measures to protect your data, including:

  • Encryption for sensitive information.
  • Access control mechanisms to prevent unauthorised access.
  • Regular audits to ensure compliance with data protection laws.

Yes, you can withdraw consent at any time by reaching out to us via [email protected]. However, this may limit our ability to provide certain services.

If you suspect a breach, please notify us immediately at [email protected]. We take such incidents seriously and will act promptly to address the issue.

We only use your data for marketing if you’ve provided explicit consent. You can opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

We use cookies to enhance your browsing experience and collect insights for website optimisation. You can manage cookie preferences via your browser settings or read more about our cookie policy here.

If you have concerns about your data, you can contact us at [email protected]. If unresolved, you may file a complaint with your local data protection authority.