Unlock the Full Potential of Your E-commerce Platform

Platinum Plan Support Package

52 Included Support Hours

The best among our packages

Fastest Response Time For Show Stopper Issues

Only 1 hour

Multiple Servers Setup Support

The exclusive support only available for Platinum subscribers

Phone & Skype Support

The exclusive support only available for Platinum subscribers

Low Cost Per Extra Hour

Only 24 USD per hour

Wider Time Frame

Available from 9:00 – 22:00 GMT+7

52 Included Support hours

2 times more than Gold Plan’s Included Support hours

Lowest Cost Per Extra Hour

Only 24 USD per hour

Faster Response Time For Show Stopper Issues

Only 1 hour

Exclusive Support

  • Multiple servers setup support
  • Magento Enterprise support
  • Phone & Skype support

Standard Support

  • Daily Backup
  • Proactive Magento site availability monitoring
  • Magento Security Update
  • Helpdesk, email, and live chat support

Special Technical Support

  • Hosting server security update
  • Monitoring and maintenance
  • Optimize mysql, Caching server, Web server
  • Proactive Server monitoring

Is Platitum Plan The Right Plan For Your Business?

From our experience, Platinum Plan is the right choice for:

  • Medium to Large Business, or Euntrepreuner aiming to renovate your e-commerce website
  • Business with explosive growth
  • Business with multiple franchises, warehouses, POS
  • Having multiple servers setup
  • Using Magento Enterprise as your e-commerce platform
  • Using multiple integrated systems or extensions

Support Solutions Designed for you

our Support Packages

See More Support Plans That Might Fit Your Needs

Silver Plan

699$/Month

Including 16 Support Hours, Wide Time Frame, Fast Response Time For Show Stopper Issues, Low Cost Per Extra Hour

Gold Plan

999$/Month

A Support Package that includes 24 Support Hours, Wider Time Frame, Faster Response Time For Show Stopper Issues, Lower Cost Per Extra Hour

Starter Plans

199-399$/Month

More Budget-Friendly Plans, including Monthly Backup, Proactive site availability monitoring, Security Update & Helpdesk, email, and live chat support

Trusted by Hundreds of Customers

what people are saying

Hear from our clients how our expert guidance and tailored solutions have helped them achieve measurable success and long-term growth.

It’s my pleasure because VAX and TTI would not have achieved what we’ve achieved without DTN helping us get there so DTN needs to be told how well they do and how well they are respected in all of TTI.

Nigel Aitchison – TTI Director EMEA Digital Services

After a number of failed attempts at recovering our project with other companies, we finally found DTN and I’m so glad we did. The team were excellent from the start. We can’t wait to start our next project with DTN.

John Greenfield
CIO, Senior Consultant and Entrepreneur, Familyaction.com.au

Taking your E-commerce website to the next level

Send your query or request a callback

Talk to Us today!

Call us for inquiry : Monday to Friday : 9 am – 5 pm

+84 24 66805675